Shipping

We subsidise shipping on most orders over £200, up to the value of £7.50 per £100 of order for customers.

Lines featured in our Special Offer section do not count as part of your subsidised shipping.

If you require this as an urgent order (or want to nominate a courier or your choice) – you pay the difference over the standard service. Final cost (if any) will be confirmed before the goods leave our warehouse.

Most material is sent by Post Office, Courier & Pallet Service. We insist that all orders are sent Recorded/Signed for, so that we can track the shipment and make sure it arrives. There is some material we will only send by pallet, due to weight, bulkiness and/or fragility.

Please let us know of any delivery peculiarities (pedestrian access only, opening times etc.). We will use your email address to advise you of shipping updates as information become available.

Heavy item surcharge

Some heavy or bulky items, e.g. book ends, large bowls, agadir ammonites, may incur a heavy item surcharge. We will only ask for a contribution on those orders that contain heavy, low value items, and will confirm details before we ship. These items are clearly marked with a Heavy surcharge icon icon on our product listings.

Special Offer items

Special Offer items purchased from us are heavily discounted and as such we cannot subsidise delivery on items purchased. These lines therefore won’t be counted as part of your £200 allowance.

Damages, returns & short orders

We ship a lot of delicate material all over the world and pride ourselves in our ability get material to you in good condition. If there is a problem it is important for us to be able to find out what the problem is, and correct our procedures accordingly. We like the material we sell, and are disappointed when damage occurs that can be avoided. If something turns up broken or damaged, you must tell us as soon as possible, within 10 days and in writing/email. We will replace, credit or refund as appropriate unless the customer waived these right prior to dispatch.

We stand behind everything we sell. If you are unhappy with part of your order, talk to us about it & tell us why. We need to know clearly what the problem is, and to be able to look out for it on return. As we are generally paying outward carriage, we do ask that you cover the costs of returning the goods in question.

And, please ensure that all returned items are packed well!

Insurance

Insurance requirements must be specified by you before we ship. In many cases fossils are classified as “antiques” and are not insurable. Basic shipping insurance is always inadequate. On the few occasions we have tried to claim, compensation has been low and hard to get. Even with payment to ensure higher coverage, claims can be slow, and it is essential for you to take photographic evidence as soon as it becomes clear there is damage.

Europe

Carriage within Europe is charged at cost. Road, air and pallet services are all available. Small shipments by international road service (e.g. 1 parcel, up to 30kg to France, GB £20) are good value. Pallet sized shipments are surprisingly good value (1 metre cube pallet up to 500kg to Germany GB £145)

As the UK is no longer part of the EU, European customers will be liable for customs duties & import taxes. Please advise us if you have your own customs broker.

European customers should provide their Intrastat VAT/TVA & EORI numbers. Providing these numbers will speed up the customs entry process and help with prompt delivery.

As a result of the ongoing conflict in Ukraine, we are unable to source any couriers that are willing to deliver parcels to areas in proximity to the war zone.

Rest of World

Reliable sea and air services are available, although most air services are very expensive compared to sea freight. Air freight is usually only good value for small, light or high value items.

For bulky, heavy or large consignments sea freight is the most cost effective option.

Moussa will pack and palletise/consolidate your material as needed to ship, but the customer will be responsible for shipping, delivery & customs charges. As such, the Terms of Trade will usually be Free on Board (FOB), Ex Works (EXW) or Delivered at Place (DAP), depending on how the shipment is organised. We have agents who can arrange door to door services, but we usually find that customers can get better local delivery quotes than we can at a distance.  If we arrange shipping, it may be billed separately.

Payment for goods is usually up-front and must be received before the goods are delivered to port.

We are happy to assist with shipping and use reliable operators with a proven track record. Please let us know when you order if you want us to organise the shipping, and by which method, or if you prefer to arrange shipping yourself. Either way, we will need full details of your shipping company, delivery address, customs broker and name of the person who will be dealing with the shipment at your end.

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